Refund policy

Cancellations

We prepare clay, tools, and materials for every seat, so thank you for planning ahead.

• 72 hours or more before class → Full refund to your original form of payment.
• 24–72 hours before class → Studio credit to use toward a future class.
• Less than 24 hours before class → No refund or studio credit.

No-shows are not eligible for a refund or studio credit.

If you have a last-minute emergency, you're welcome to send someone in your place. Please email us before the class begins with their name.

Late Arrivals

Please arrive 10–15 minutes early to get settled in.

Guests arriving more than 10 minutes late may not be able to participate, as instruction begins promptly and late arrivals can disrupt the class. No refunds or credits will be issued for missed classes due to late arrival.

Finding the Studio

If you have trouble locating the studio, please email lfathbruckner@gmail.com as soon as possible so we can help you find us.